Returns and Refunds

 

Returns

If you have changed your mind about owning any of the products you can return it in original condition, in its original packaging, and with the original contents (including the manuals etc) within 14 days for a full refund, excluding shipping costs.  We will ask for proof of purchase (a copy of the invoice, or order email will be fine).

If you have used the product, and found it unsatisfactory, you will need to make arrangements to return the product within 7 days. We may also ask for proof of purchase and some photos of the product so that we can determine if the product has been misused or subjected to unreasonable wear and tear.

Together, we will make arrangements about how to return the product to us. You'll just pay for return shipping of your choice.

Refunds

Where we agree to a refund, we will offer the refund using the same method as your purchase. If that method is no longer available, then we will arrange a mutually convenient method for transferring funds back to you.

Amount to be Refunded

We will refund your purchase price. We reserve the right to deduct an amount as a restocking fee, for unreasonable wear and tear, or for misuse. Unfortunately, we can not refund shipping fees or transaction fees.

Lack of Satisfactory Resolution

In the unlikely event that you are not satisfied by the process above, please contact your local Office of Fair Trading (or equivalent where you live) and make yourself aware of the rights of the consumer and the retailer in your area.

Below is a list of Australian State Government Agencies that might help you:

Our local jurisdiction is Queensland. We will do the best we can to avoid needing to escalate any matter, but if we do need to, then the Queensland Consumer Protection rules and system will be used to resolve any issues.

How to Arrange for a Return or Refund

Please contact us using the contact us form as soon as possible.